Shipping Policy

Freight & Shipping Partners

Chalk Strength has logistic and transport partnerships with some of Australia’s largest, and most reliable carriers to make sure your order is shipped in the safest, and most reliable method possible.

Specified Shipping Address

Chalk Strength recommends using a specific shipping address such as a business address or one where goods can be received during normal business hours (8.00am – 5.00pm). We can facilitate alternative arrangements to have your goods left at an secondary location, however, you will need to provide full site contact details prior to shipment. Client accept responsibility for any goods that are lost or stolen if site is unattended.

Average Shipping Lead-Times (ASL)*

On average goods are transported within 2 business days following successful processing of your order. Our couriers recommend using the following delivery times as a guide, once your order leaves our warehouse.

Australia Delivery Estimates:

1-3 Days*      Brisbane, Gold Coast, Mackay, Tweed Heads, Sunshine Coast, and Toowoomba

2-4 Days*      Canberra, Melbourne, Sydney, Wollongong, Newcastle, and Townsville

4-6 Days*      Adelaide, Cairns

5-7 Days*      Perth

* Please allow extra days for regional or remote areas.

Mandatory Delivery Information

• Delivery schedule may be effected by adverse weather, holidays, and unforeseen transit circumstances. Delivery times to suburbs outside of Metro area’s may vary also.
• Large or bulky items, may also incur shipping delays. If your item weighs in excess of 20kg then delivery drivers may refuse delivery to a High Rise Unit or Apartment Complexes – make sure you specify this prior to delivery.

Note: This issue is isolated and rarely occurs, however, if you have received a written notice from the carrier saying they couldn’t make delivery, just follow the contact advice slip provided to make alternate arrangements to deliver your goods to you.

• In the unforeseen event that your item is delayed or lost in transit, tracking information can be followed via the various links provided to confirm delivery status.

Chalk staff will work with you to find root cause of the issue in delivery, and get your product to you as soon as is practically possible.

Order Tracking

Once your order has been packed and processed through our warehouse, you will receive tracking number via email. You can track your order via the links below

Tracking your order is a simple process. Simply login to the applicable Freight Carriers Web Site, go to tracking and insert the tracking number supplied. The latest information will be then made available to you.